Besan Club Privacy Policy

1. Introduction

This Privacy Policy describes how Besan Club ("we", "us", "the platform") collects, processes, stores and protects personal information provided by users ("you", "Player") of the Besan Club website at besanclub.com. It applies to all players registered on the platform, including all Pakistan-based users who interact with the site, make PKR deposits, or play any game available in our lobby.

By registering a Besan Club account, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

We are committed to handling your data with care, transparency and respect. If you have any questions about how your information is used, the contact details at the end of this page will get you through to the right team.

2. Data We Collect

The personal information we collect falls into a few clear categories, depending on how you interact with Besan Club. We do not collect more information than we need for the stated purpose.

We do not collect sensitive personal data such as biometric information, political opinions, religious beliefs or health records, except where strictly required for responsible gaming self-exclusion purposes, and only with your explicit consent.

3. How We Use Your Data

Every piece of data we collect has a defined purpose. We do not use your personal information for anything beyond what is listed below:

• Account management: To create, maintain and secure your Besan Club account, including password recovery and login verification.
• Transaction processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: To confirm your identity and age, as required before processing withdrawals or when suspicious activity is detected on your account.
• Customer support: To respond to your queries, resolve disputes and provide assistance when you contact our support team.
• Platform improvement: To analyse how players use the platform so we can improve game selection, performance and the overall experience for Pakistan users.
• Promotions and communications: To send you relevant offers, bonus updates and platform news — but only if you have not opted out of marketing communications.
• Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, multi-accounting and other misuse of the platform.
• Responsible gaming: To monitor gaming patterns and flag accounts that may benefit from responsible gaming tools or self-exclusion support.

4. Data Sharing

Besan Club does not sell your personal data. We do not share your information with third parties for their own commercial use. However, to operate the platform effectively, we work with a limited number of service providers who may process your data on our behalf:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners process transaction data in order to complete your deposits and withdrawals. They receive only the data necessary to execute the transaction.
• Game software providers: Third-party studios that supply casino games, slots and live casino tables may receive anonymised session data to support game functionality and fairness auditing.
• Identity verification services: Where we use a third-party provider to assist with document verification, they receive only the documents necessary for that check and are contractually prohibited from using them for any other purpose.
• Fraud and security tools: Technology providers that assist with detecting suspicious activity on the platform may process IP addresses, session data and device identifiers for security purposes only.
• Legal and regulatory obligations: In cases where we are legally required to disclose information — for example, in response to a valid legal order — we will comply with applicable requirements.

All third-party service providers who handle your data are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the specific service they provide to Besan Club.

5. Payment Data

All PKR transactions at Besan Club — whether you are depositing via JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card — are processed through secure, encrypted payment gateways. Besan Club does not store full payment card details, mobile wallet credentials or bank account numbers on its own servers.

When you initiate a deposit or withdrawal, you are interacting with the payment provider's own secure interface. The data you enter during a payment flow is handled entirely by that payment provider under their own security protocols. Besan Club receives only a confirmation of the transaction status and the PKR amount involved.

Transaction records — amounts, timestamps, payment method type and transaction reference numbers — are retained by Besan Club for account management, dispute resolution and fraud prevention purposes. These records are accessible to you through your account history at any time.

6. Cookies and Tracking

Besan Club uses cookies and similar technologies to make the platform function correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences and keep your account secure. The platform cannot operate without them.
• Performance cookies: These help us understand how players navigate the site — which pages are visited most often, where users spend the most time, and where technical issues arise. This data is used in aggregate and does not identify individual players.
• Functional cookies: These remember settings you have chosen, such as your preferred game category or language setting, so you do not have to re-select them on each visit.

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Besan Club platform — for example, you may be required to log in again on each visit if session cookies are blocked.

We do not use third-party advertising cookies or cross-site tracking technologies that would allow external advertisers to build a profile of your browsing behaviour across other websites.

7. Data Retention

We retain personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data and the purpose for which it was collected:

• Account and registration data is retained for the lifetime of your account and for a period after closure to handle any outstanding disputes or queries.
• Transaction records are retained to support financial record-keeping, dispute resolution and fraud investigation.
• Identity verification documents are retained for the period required to meet our verification obligations and are then securely deleted.
• Support communications are retained for quality assurance and dispute reference purposes, then deleted after a defined period.
• Technical and session logs are retained for a shorter period and used primarily for security and fraud monitoring before being deleted.

When data is no longer needed for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

Besan Club takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encrypted data transmission using industry-standard protocols for all connections between your device and the Besan Club platform.
• Secure, access-controlled data storage environments with restricted staff access based on role and necessity.
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities or unusual activity.
• Strict data processing agreements with all third-party service providers who handle player data on our behalf.
• Internal staff training on data handling responsibilities and security best practices.

While we apply robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your Besan Club account, do not share your login credentials with anyone, and contact support immediately if you think your account may have been compromised.

9. Your Data Rights

As a Besan Club player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered account details and a description of your request.

We aim to respond to all data rights requests within a reasonable timeframe. If a request is complex or involves a large volume of data, we will keep you informed of progress. There is no charge for submitting a data rights request.

10. Minors

Besan Club is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a minor, the account will be closed immediately, any deposits will be returned after review, and all associated personal data will be deleted.

If you believe that a minor has registered on Besan Club using false information, please contact our support team so we can investigate and act promptly. Protecting minors from gambling platforms is something we take seriously, and we appreciate any reports that help us maintain this standard.

11. Changes to This Policy

Besan Club may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards, or to provide additional clarity. When we make significant changes, we will post a notice on the platform and update the "last updated" date at the top of this page.

For substantial changes that affect how your data is used, we will provide more prominent notification — for example, a notice when you next log in to your account. Continued use of Besan Club after a policy update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically, particularly if you have not visited for some time or if you receive a notification about an update.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how Besan Club handles your personal data, please get in touch with our support team. We are here to help and will respond to all privacy-related queries as quickly as possible.

You can contact us by email at [email protected]. When submitting a data rights request or privacy query, please include your registered username and a clear description of your request so we can assist you without unnecessary delays.